Refund Policy

At Artfuljames, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things may not go as expected. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, please ensure that:

  • The item was purchased directly from our website, www.artfuljames.com.ng.
  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • You have proof of purchase, such as your order confirmation email or receipt.
  • The return request is initiated within 30 days from the date of purchase.

Refund Process

  1. Initiate Refund Request: To request a refund, please contact our customer support team at info@artfuljames.com.ng with your order details and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Return Shipment: You will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.
  4. Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If approved, we will process your refund.
  5. Refund Processing: Refunds will be processed using the original payment method used for the purchase. Please allow up to [number of days] for the refund to be reflected in your account, depending on your payment provider’s processing time.

Non-Refundable Items

  • Gift cards and digital products are non-refundable.
  • Personalized or customized items cannot be returned unless they arrive damaged or defective.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at info@artfuljames.com.ng. Our customer support team will be happy to assist you.

Changes to This Policy

We reserve the right to modify or update our refund policy at any time. Any changes to the policy will be communicated on this page.

Last updated: 7 March,2024.